Updated: 31 May 2024
- Introduction
1.1 LetsInvest, a brand under PropMedia Ltd, values your trust and privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).
1.2 By using our services and providing your personal information, you consent to the terms of this Privacy Policy.
- Data Collection
Data Storage Location:
– LetsInvest, operated by PropMedia Ltd, is based in the UK, and our web servers are hosted by Amazon Web Services (AWS). Our hosting provider adheres to the EU/US “Privacy Shield” framework, ensuring GDPR compliance and secure data storage.
Support Data:
– Registered users with valid support accounts can submit support tickets through our website. Support form submissions are sent to our third-party support ticketing system. Only data explicitly provided by users is sent, and consent is obtained for each new support ticket.
Comments:
– When you leave comments on our website, we collect the data provided in the comments form, along with your IP address and browser user agent string for spam detection purposes.
Contact Form:
– Information submitted through our contact form is sent to our company email hosted by Mailchimp. Submitted data is used solely for customer service purposes and is not shared for marketing or with third parties.
Google Analytics:
– We use Google Analytics for anonymous reporting of website usage. No personalized data is stored. You can opt-out of Google Analytics tracking through the provided link.
- Cases for Using Personal Data
We use your personal information for the following purposes:
– Verification and identification of users during website usage.
– Providing technical assistance and updates to users.
– Monitoring account activity to prevent fraudulent transactions and ensure security.
– Customizing the website for a personalized experience.
– Ensuring overall performance and administrative functions run smoothly.
- Embedded Content
Pages on our website may include embedded content (e.g., YouTube videos), which behave similarly to if you visited the original website. Embedded content may collect data, use cookies, and monitor interactions with the content, subject to the privacy policies of the respective services.
- Cookies
Our website uses cookies to improve user experience and provide anonymized tracking data to third-party applications like Google Analytics. You can disable cookies in your browser settings.
- Who Has Access to Your Data
Access to your personal data is limited to:
– Our system administrators.
– Support staff for providing assistance.
- How Long We Retain Your Data
Support tickets and comments metadata are retained until you request their removal. Personal information provided during registration is stored until you choose to delete it or request its removal.
- Security Measures
Our website uses SSL/HTTPS protocol to encrypt user communications, ensuring data security. In the event of a data breach, system administrators will take immediate action to maintain system integrity and notify affected users.
- Your Data Rights
You have the right to:
– Request an exported file of your personal data.
– Request erasure of your personal data, excluding data required for legal or security purposes.
– Lodge complaints with data protection authorities.
– Exercise GDPR rights concerning data protection.
- Third Party Websites
Links to third-party websites posted on our website are not screened for privacy or security compliance. Users are advised to review the privacy policies and terms of service of third-party websites accessed through our links.
- Release of Your Data for Legal Purposes
We may release your information in response to requests from government agencies or private litigants for legal purposes. We may also disclose information to third parties where necessary to comply with legal obligations or protect our rights.